Have a question about memberships?
Looking to freeze, cancel, or inquire about your membership? Review our "basic terms & conditions" for all memberships below first. If you still have questions, please fill out the form below and a staff member will be in touch within 2 business days.
*Please note that due to system limitations we ask for 30 days prior notice for all
freezes and cancellations.
Basic Terms & Conditions for All Memberships
INSTALLMENT PLAN CONTRACT TERMS: Intro Special $20.20 for the first month and then $XX 12 Month's Unlimited thereafter.
INTRO MONTH: I understand that the Intro Special of $20.20 is good for one month from today’s date and that I have 30 days from today to decide without penalty to extend my membership or end the membership, before the next auto payment (30 days from the purchase date). I am not obligated to continue my membership and can request cancellation of future payment, within the first 30-day period.
MONTHLY PAYMENTS: At ROC & Soul Fitness, we accept Visa, MasterCard, and American Express credit/debit cards for monthly payment. I agree to allow ROC & Soul Fitness to automatically charge my credit/debit card on a monthly basis for the set monthly installments. I confirm that I am the holder of the credit card on file. I agree to pay the total amount of the package for the 12 Month Student Membership.
BILLING INFORMATION: ROC & Soul Fitness appreciates notice of any changes with billing information of credit/debit cards within 10 days prior to the bill date. I understand that if my credit/debit card purchase is unsuccessful, ROC & Soul Fitness will contact you via email to verify your billing information and resubmit the charge. I understand there will be a late fee of $10.00 if I do not provide updated billing information within 10 days of the unsuccessful billing date. I understand if my account balance becomes more than 30 days late in payment, my account will be deactivated. In the event that payment for the agreed total amount is not paid after 45 days, the total outstanding amount owed will be turned over to a collection agency, who may charge additional fees.
RENEWAL & CANCELLATION OF INSTALLMENT PLAN CONTRACT: Contracts for ROC & Soul Fitness's Memberships are for a 12-month period. At the end of the membership, the contract is automatically renewed, unless the member sends cancellation notice to ROC & Soul Fitness prior to the next 12-month period. I acknowledge that this membership is non-refundable and cannot be transferred to another member.
Life happens and certain circumstances will cause for membership cancellation. Under these special circumstances, membership may be cancelled with an email to ROC & Soul Fitness. The following are reasons for cancellation: 1. Health related injury or disability that significantly restricts physical activity, suggested by a doctor. A doctor’s note is required to be presented for contract termination. 2. A change of residence out of a radius of 35 miles from ROC & Soul Fitness. A mailing address or confirmation of new address may and can be requested by ROC & Soul Fitness. I understand that this agreement may be cancelled for a cancellation fee of $175.00 and an email (firstname.lastname@example.org) to ROC & Soul Fitness 30 days prior to cancelation.
ROC & Soul Fitness has the right to increase auto-pay contracts from time to time with a 30 day written notice. Cost increases cannot be more than 10% in any given calendar year.
By using the Website or App, purchasing a class, registering for a class, booking a class, purchasing merchandise, and/or using or attending a class, you signify your acceptance of the Terms. If you do not agree to this, please refrain from using the Website or App, purchasing a class, registering for a class, booking a class, purchasing merchandise, and/or using or attending a class.
Occasional changes may be made to this document to reflect changes in ROC & Soul Fitness policies. The Terms may be revised at any time by updating this posting. By using the Website or App, by buying classes, registering for classes, booking classes, buying merchandise, and/or using and attending ROC & Soul Fitness, you agree to be bound by any such revisions. Riders and community members are encouraged to check this document periodically to stay informed of current guidelines.
AGE MEMBERSHIP: I confirm that I am at least 18 years old. If I am under 18 years in age, I have parental consent to participate in classes at ROC & Soul Fitness.
TIPS FOR CLASS: Welcome new member! Here are some helpful tips as you begin your membership. ROC & Soul Fitness opens 15 minutes prior to class. Please arrive at least 5 minutes prior to the start of class and 10 minutes for ROC Cycle. For your safety and security of belongings, the front door of the studio is locked at the start of class. If you are pregnant or have any recent injuries or limitations, please inform our staff. Our remarkable instructors would be happy to offer modifications or suggestions to help you make the most of class. You can register for classes online or using the MindBody App. We look forward to meeting you!